Privacy Policy

Our Commitment to Privacy

At Mahabaleshwar City Cab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile services, or book our cab and tour services. We value your trust and strive to be transparent about our data practices.

By using our services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information You Provide

• Contact Information: Name, phone number, email address, and mailing address
• Booking Details: Pickup/drop locations, travel dates, number of passengers, and special requests
• Payment Information: Payment method details (processed securely through third-party payment gateways)
• Communication: Messages, inquiries, and feedback you send to us

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on our website, and referring URLs
• Location Data: Approximate location based on IP address (with your consent)

How We Use Your Information

We use the collected information for the following purposes:

• Process and confirm your cab and tour bookings
• Communicate with you regarding your bookings, updates, and customer support
• Improve our services, website functionality, and user experience
• Send promotional offers, newsletters, and travel tips (you can opt-out anytime)
• Analyze usage patterns and optimize our marketing efforts
• Prevent fraud, ensure security, and comply with legal obligations

Information Sharing & Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (payment processing, analytics, communication) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Limited access to personal information by authorized personnel only

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

We use the following types of cookies:

• Essential Cookies: Required for basic website operation
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, payment gateways, or external services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.